Can't uninstall Rakuten extension

I thought I'd try installing, using, then uninstalling the Rakuten Cash-back extension. Unfortunately, when I went to safari>preferences>extension>Rakuten>uninstall I get a message "To uninstall “Rakuten Cash Back”, you must remove the “Rakuten Cash Back” application.". I've not only deleted the application, I also deleted the rakuten user library on my computer, which was the only thing that came up in a search of the HD and of the Macbook Pro, then emptied the trash, emptied the cache of the Rakuten website, and....it's still there under extensions, and I get the same message when clicking on "uninstall". I am running Safari 13.1, have all the latest updates installed. OS 10.13.6

MacBook Pro 15", macOS 10.13

Posted on Apr 8, 2020 9:57 AM

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Apr 8, 2020 10:06 AM in response to freepad

Try following these directions:

https://www.rakuten.com/help/article/uninstalling-the-cash-back-button-360002100848


If those are what you’ve followed and this won’t uninstall, then this would certainly be behaving akin to malware.


Download and enable full device access and run EtreCheck. Open a new reply here and then press the button that looks like a printed page to get a text input box large enough to paste the hardware and software configuration report here.



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Can't uninstall Rakuten extension

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