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Frozen IPhone 10 even after force restart

my IPhone 10 is still frozen even after a force restart. Is there any other options? Being in quarantine and not able to use phone is problem. Help!

Posted on Apr 8, 2020 1:15 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2020 1:37 PM

If you’ve gone through this:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Then you’re headed for this:


If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


2 replies
Question marked as Top-ranking reply

Apr 8, 2020 1:37 PM in response to louisa182

If you’ve gone through this:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Then you’re headed for this:


If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


Frozen IPhone 10 even after force restart

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