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Safari vids not loading

When I try to watch a video on safari I can hear the audio of the video but I can’t see picture. What should I do?

iPhone 7, iOS 11

Posted on Apr 8, 2020 6:03 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2020 6:22 PM

Try double clicking the Home button or swipe up from the bottom of the screen and swipe Safari upwards. Go to Settings/Safari and clear History and Website Data. Open Safari and test.


Safari - Clear the history and cookies on your iPhone, iPad, or iPod touch.    


Safari website data on your iPhone or iPad - How to clear.    


Will the video work in the Private Mode?


Private Browsing - Turn on or off on your iPhone, iPad, or iPod touch


Are you running any anti - virus programs? Using a VPN?

2 replies
Question marked as Top-ranking reply

Apr 8, 2020 6:22 PM in response to Harrison5407

Try double clicking the Home button or swipe up from the bottom of the screen and swipe Safari upwards. Go to Settings/Safari and clear History and Website Data. Open Safari and test.


Safari - Clear the history and cookies on your iPhone, iPad, or iPod touch.    


Safari website data on your iPhone or iPad - How to clear.    


Will the video work in the Private Mode?


Private Browsing - Turn on or off on your iPhone, iPad, or iPod touch


Are you running any anti - virus programs? Using a VPN?

Safari vids not loading

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