I can’t turn on iTunes Store and App Store
iPhone 11 Pro Max, iOS 13
User profile for user:
Teddy_B
User level:
Community Specialist
Hi chivas210,
It sounds like you're having trouble with your Apple ID. I know it's important to get access to your Apple ID so that you can get the most from your iPhone, and I want to help.
Let's try to reset your network settings and attempt to login again.
Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
After restarting, try to login again and let me know if that helps you connect.
If you receive a different error or have some other issue with your Apple ID, you may need to contact Apple Support:
Contact - Official Apple Support
Thanks for using the Apple Support Communities.