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iPhone 7 black screem

how do I restart and restore iPhone 7 which has black screen and wont turn on. Plugged phone into MacBook k and phone is recognised by iTunes but restore feature is not available to select. the screen blue then turned off, then pink, and now wont turn on altogether.

iPhone 7, iOS 13

Posted on Apr 9, 2020 12:56 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,838 points

Posted on Apr 9, 2020 1:01 AM

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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iPhone 7 black screem

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