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Safari won’t scroll

Why is it that safari sometimes won’t scroll like it freezes .

iPhone 11, iOS 13

Posted on Apr 9, 2020 9:10 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2020 9:47 AM

Try double clicking the Home button or swipe up from the bottom of the screen and swipe Safari upwards. Go to Settings/Safari and clear History and Website Data. Open Safari and test.


Safari - Clear the history and cookies on your iPhone, iPad, or iPod touch.    


Safari website data on your iPhone or iPad - How to clear.    


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

2 replies
Question marked as Top-ranking reply

Apr 12, 2020 9:47 AM in response to kimo81

Try double clicking the Home button or swipe up from the bottom of the screen and swipe Safari upwards. Go to Settings/Safari and clear History and Website Data. Open Safari and test.


Safari - Clear the history and cookies on your iPhone, iPad, or iPod touch.    


Safari website data on your iPhone or iPad - How to clear.    


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Apr 11, 2020 6:50 PM in response to kimo81

Hello kimo81,



It looks like no one has responded to your question. Here are a couple things that might help others answer your question:



  1. Is this happening on your Mac or iPhone?
  2. What specific software version is installed on this device?
  3. Do you have this issue in any other apps?
  4. Does this happen all the time or only on specific websites?



Please provide as many details as you can and thanks for using the Apple Support Communities!

Safari won’t scroll

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