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FATAL Error... When trying to remove Apple Mobile Device Support (AMDS).

FATAL Error... When trying to remove Apple Mobile Device Support (AMDS) on my windows xp. I tried to update iTunes to update my iPhone software and it told me to uninstall iTunes and AMDS for a newer version. Now I get a fatal error and I can't sync my phone. What should I do?

Dell, Windows XP

Posted on Jul 19, 2010 12:38 PM

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3 replies

Jul 19, 2010 4:44 PM in response to Hans Christian

FATAL Error... When trying to remove Apple Mobile Device Support (AMDS) on my windows xp.


We've made some progress with some of those in recent days, Stop. It looks like (with some of them), the trouble is caused by trouble with the HKEY CURRENTUSER registry keys associated with your usual XP user account.

If that's what is afoot, the following technique may be of some assistance.

Head into your User Accounts control panel and create a new user account with full administrative rights. Log out of your normal account and log into the new account. (Don't use fast user switching to move between accounts.)

Inside the new account, head into your Add or Remove Programs control panel, and attempt to uninstall AMDS from there.

Does the uninstall go through without the fatal error in the new user account?

If so, *staying in the new user account,* do a complete uninstall of iTunes and related componentry as per:

[Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP|http://support.apple.com/kb/HT1925]

(You'll need, in particular, to do the reinstall of iTunes from inside the new account. Experience of the last two cases of this indicates that if you try the reinstall from inside the usual user account, AMDS just silently fails to install.)

If everything seems to have reinstalled correctly, log out of the new account, and log back into your usual account. Try launching iTunes in your usual account. Does it launch properly in there now?

FATAL Error... When trying to remove Apple Mobile Device Support (AMDS).

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