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Problem with Netflix on Safari 13.1

Since I updated my laptop to Mac OS Catalina 10.15.4 and safari to 13.1, my Netflix has stopped working on my safari browser. I have tried to watch Netflix on google chrome and used another laptop with an earlier version of the OS and safari and it works perfectly. Anyone else having the same issue?

MacBook Pro 13", macOS 10.15

Posted on Apr 9, 2020 10:32 AM

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Question marked as Top-ranking reply

Posted on Apr 30, 2020 8:57 AM

So I found a solution to this problem. Go to Safari>Preferences>Privacy>Manage website Data>search for Netflix> then click on Netflix.com and remove> press done> Refresh and login into Netflix again.

8 replies

Apr 9, 2020 6:57 PM in response to asmaufrommanchester

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Apr 9, 2020 11:42 AM in response to asmaufrommanchester

Uninstall Anti-virus applications if installed.


Click View menu in the menu bar and choose Customize Toolbar.

Drag the Websites Preferences icon to the Toolbar.


Visit the streaming video website.


Click the Website Preferences icon in the Toolbar.

   1. Deselect  “Enable Content Blockers” if selected.

   2  Click “Auto-Play and select either “Allow All Auto_play or “Never  Auto-Play.

Problem with Netflix on Safari 13.1

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