reset pasword

See if you can get an email option. Enter the Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage            

Apple ID – Forgot Password            

If necessary, contact Apple ID Support.

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. 

https://twitter.com/AppleSupport

From the article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.      

For Problems With Your Apple ID

1. Forgot iCloud Password
2. Forgot Apple ID
3. iForgot Password - Apple ID
4. iForgot UserName - Apple ID
5. Apple ID Password Change
6. Apple ID Name Change
7. Apple ID - Apple Support
8. Manage your Apple ID primary, rescue, alternate, and notification email addresses
9. About your Apple ID email addresses
10. Get help with Apple ID
11. Contact Apple for help with Apple ID account security - Apple Support
12. What to do after you change your Apple ID email address or password - Apple Support

Reset Security Questions

Contact Apple for help with Apple ID account security

If you forgot the answers to your Apple ID security questions - Apple Support

You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.

Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.