email message from apple support

The message is a scam, and can be ignored.

• Apple does not send such messages. 
• Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
• Apple does not include document, or PDF files to download.
• Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
• Apple would not have such horrible spelling or grammar. 
• Apple would not send a message to “Undisclosed Recipients”. 

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355

The links below have information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   

Identifying legitimate emails from the iTunes Store.     

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.

reportphishing@apple.com

It is a very well known scam.

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

If you gave you Apple ID password to a scammer, then

Change your Apple ID password https://support.apple.com/en-us/HT201355

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

Increase/learn about security

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

iCloud security overview  https://support.apple.com/en-us/HT202303

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

Learn about Phishing, Apple Practices, etc.

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759