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MikeLCohen Author

Level 1

8 points

use of amazon prime on Apple TV

Amazon prime app doesn't load on my apple TV

what do I do?

Apple TV 4K, tvOS 13

Posted on Apr 9, 2020 3:35 PM

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Level 8

40,366 points

Posted on Apr 10, 2020 8:14 AM

Is there an error? What exactly is occurring?

Is this only happening for Prime or have you encountered it when trying to load other apps?

Is TVOS up to date (13.4)?

Have you tried a reboot?

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3 replies

Best reply

Level 8

40,366 points

Apr 10, 2020 8:14 AM in response to MikeLCohen

Is there an error? What exactly is occurring?

Is this only happening for Prime or have you encountered it when trying to load other apps?

Is TVOS up to date (13.4)?

Have you tried a reboot?

Reply

Apr 9, 2020 4:01 PM in response to MikeLCohen

Did it work before?

Have you tried deleting the app and reinstalling it from the App Store?

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MikeLCohen Author

Level 1

8 points

Apr 9, 2020 4:49 PM in response to Urquhart1244

I did and It did not want to reinstall

defect in the apple or owner?

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use of amazon prime on Apple TV

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