I have already rebuilt my mailbox, deleted plists, and deleted envelope index files to no avail.
Crash happens at any time - when sending an email, when deleting emails, and today when just writing an email.
Any suggestions are appreciated. Thank you.
MacBook Pro 13", macOS 10.12
Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?
Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.
What are the paths for Trash, Drafts, Sent, etc...
Your 3rd party apps may be creating a hole in the mail system resulting in a crash. Security Update 2020-002 High Sierra was the update that was put out to address the issue with mail. It seems like one of those 3rd party apps (probably the spam one) is causing the crash because the send/receive process runs when you send a email or when you open the mail app. So, when you send an email the receive process runs and the spam filter sounds like it crashes. You may want to leave it uninstalled.
I wonder what is trying to removeObjectsInRange when this happens???
As a test login to your Webmail in a Browser & try sending deleting, writing etc.
Might try setting Drafts to an On My Mac Drafts Mailbox.
I'm still doing okay. No crashes, lately.
Have you tried checking your plug-ins? or disconnecting plug-ins temporarily?
I've been waiting to write until a good test period of time has passed. No crashes in about 7 days. What I did was, first, a Force Quit of email. Re-opened and Disabled each of the two email accounts one at a time. Waited 5 or 10 minutes, then "Enabled". Hope I won't be eating my words, but so far, so good. Can you think of any logic as to why this would have helped? Could it have cleared a transaction that was stuck in the queue?
Thanks BDA
Still getting the crash. This time I'm getting a message "Mail quit unexpectedly due to Sentry plugin". Not sure what this means, but here's the first part of the report:
Process: Mail \[647]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 11.5 (3445.9.5)
Build Info: Mail-3445009005000000\~1
Code Type: X86-64 (Native)
Parent Process: ??? \[1]
Responsible: Mail \[647]
User ID: 501
PlugIn Path: /Library/Mail/\*/Sentry.framework/Versions/A/Sentry
PlugIn Identifier: io.sentry.Sentry
PlugIn Version: 4.5.0 (4.5.0)
Thanks for your response. I tried Safe Mode and also checked my paths on Mailbox behaviors. But it just happened again. This time, I was merely writing an email when it crashed. Here's part of the crash report. Any thoughts?
Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndexedSubscript:]: index 9223372036854775807 beyond bounds [0 .. 2]'
terminating with uncaught exception of type NSException
abort() called
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff31767a4b __exceptionPreprocess + 171
1 libobjc.A.dylib 0x00007fff589f4c76 objc_exception_throw + 48
2 CoreFoundation 0x00007fff317a8cd4 _CFThrowFormattedException + 202
3 CoreFoundation 0x00007fff31788ce0 -[__NSArrayM removeObjectsInRange:] + 0
4 IMAP 0x00007fff4b31183a -[IMAPMailboxSyncState messageNumberForUID:orRange:] + 175
5 IMAP 0x00007fff4b320972 __93-[IMAPNetworkTaskHandler connection:receivedUnhandledUntaggedResponse:forMailbox:forCommand:]_block_invoke + 45
6 Foundation 0x00007fff338226fc __NSIndexSetEnumerate + 633
7 IMAP 0x00007fff4b320850 -[IMAPNetworkTaskHandler connection:receivedUnhandledUntaggedResponse:forMailbox:forCommand:] + 1189
8 IMAP 0x00007fff4b30173e -[IMAPConnection _recordUntaggedResponse:forCommand:exists:receivedExists:fromIDLE:] + 4212
9 IMAP 0x00007fff4b2fbca3 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:receivedExists:] + 1038
10 IMAP 0x00007fff4b30031a -[IMAPConnection _responseFromSendingCommand:receivedExists:] + 1386
11 IMAP 0x00007fff4b2fb5f1 -[IMAPConnection executeClientCommand:] + 60
12 IMAP 0x00007fff4b2fb45b -[IMAPConnection prepareAndExecuteCommand:] + 220
13 IMAP 0x00007fff4b32da94 -[IMAPServerInterface executeClientCommand:] + 1195
14 IMAP 0x00007fff4b32ba38 -[IMAPServerInterface expunge] + 56
15 IMAP 0x00007fff4b33b235 __45-[IMAPTaskManager expungeMailbox:ifSelected:]_block_invoke + 44
16 IMAP 0x00007fff4b33874b __89-[IMAPTaskManager _doCommandBlockForMailbox:block:async:ifSelected:priority:description:]_block_invoke_2 + 128
0x00007fff337f584c __NSOQSchedule_f + 342
25 libdispatch.dylib 0x00007fff595d4db8 _dispatch_client_callout + 8
26 libdispatch.dylib 0x00007fff595e7e81 _dispatch_continuation_pop + 472
27 libdispatch.dylib 0x00007fff595df733 _dispatch_async_redirect_invoke + 703
28 libdispatch.dylib 0x00007fff595d69a9 _dispatch_root_queue_drain + 515
29 libdispatch.dylib 0x00007fff595d6755 _dispatch_worker_thread3 + 101
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff5975520a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff59754724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff316e22c5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff316e1617 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff316e0c93 CFRunLoopRunSpecific + 483
5 com.apple.HIToolbox 0x00007fff309cbd96 RunCurrentEventLoopInMode + 286
6 com.apple.HIToolbox 0x00007fff309cbb06 ReceiveNextEventCommon + 613
7 com.apple.HIToolbox 0x00007fff309cb884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
8 com.apple.AppKit 0x00007fff2ec7ba73 _DPSNextEvent + 2085
9 com.apple.AppKit 0x00007fff2f411e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
10 com.apple.AppKit 0x00007fff2ec70885 -[NSApplication run] + 764
11 com.apple.AppKit 0x00007fff2ec3fa72 NSApplicationMain + 804
12 libdyld.dylib 0x00007fff5960e015 start + 1
I wondered about the Objects too.
Okay - I will use my icloud email via browser for the next two days and let you know.
Changed my Drafts to 'On my mac'.
I also have a gmail account that I view through my inbox. Do you think I should delete the Gmail as a sub-folder just in case it is a problem? I only use it for my Apple ID.
Thanks so much!
Thanks for this.
I removed all plugins, restarted mail and reinstalled SpamSieve. I'm going to try this for awhile and see it's stable. If so, I'll add in MailButler and MailHub.
Just out of curiosity, what is io.sentry.Sentry?
Just got a new crash, but for a different reason (not the Sentry plugin). Here's the initial crash log:
Process: Mail [63457]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: Mail
Version: 11.5 (3445.9.5)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [63457]
User ID: 501
Date/Time: 2020-04-30 00:20:04.843 +0700
OS Version: Mac OS X 10.13.6 (17G12034)
Report Version: 12
Anonymous UUID: 48776F8F-9D74-BC14-D1BB-0688AFA39CC6
Time Awake Since Boot: 300000 seconds
System Integrity Protection: enabled
Crashed Thread: 10 Dispatch queue: IMAPNetworkTaskHandler queue (QOS: BACKGROUND)
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Any thoughts?
Gmail should be OK in the Inbox.
Still observing the behavior of my email via browser. So far, no crashes there, but it happens sporadically, so hard to tell yet.
OK, do let us know please.
Great work... my guess it must've cleared some cache or caches!
Thanks for the report. :)
email crash, High Sierra, NSArrayM ObjectAtIndexed Subscript
