I cannot get an ECG reading from Apple Watch 5

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jdesorme Author

Level 1

4 points

I cannot get an ECG reading from Apple Watch 5

Jorge

[Re-Titled by Moderator]

Posted on Apr 10, 2020 2:15 PM

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Answer 1

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jdesorme Author

Level 1

4 points

Apr 10, 2020 4:30 PM in response to jdesorme

Thank you very much for your help. My Apple Watch Series 5 was purchased in Chile, a country that has ECG service. But my problem was that I had wrongly understood that the Electrocardiogram app was the ECG app. When I realized that the true app was in already on my Apple Watch, I could proceed without a hitch.

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Answer 2

lkrupp

Level 6

16,593 points

Apr 10, 2020 4:15 PM in response to jdesorme

You’ll need to provide more information to get any suggestions. Did you start the ECG app and then place your finger against the crown? If so, what happened then?

How to take an ECG on series 4 or 5 Apple watch

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Answer 3

Joseph_S.

Community Specialist

Apr 13, 2020 11:23 AM in response to jdesorme

Thanks for asking about the new ECG feature.

Check here for availability in your region: ECG

ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.

Heart rate notifications on your Apple Watch - Apple Support

Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support

If you have any other questions please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.

Take care

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Answer 4

deggie

Level 10

167,303 points

Apr 10, 2020 4:13 PM in response to jdesorme

Where did you purchase your Apple Watch and what country are you now located in?

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I cannot get an ECG reading from Apple Watch 5

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