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Apple Pencil problem

My Apple Pencil connects when I plug it in to my iPad, but when I take it out, it disconnects. What should I do?

iPad Pro, iPadOS 13

Posted on Apr 11, 2020 12:08 PM

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Question marked as Best reply

Posted on Apr 11, 2020 12:21 PM

Hello,


If Apple Pencil’s battery sits depleted for an extended amount of time then it will essentially ruin the battery preventing it from ever holding a charge which makes the Apple Pencil useless. Apple Pencil has a 1 year warranty (when purchased from Apple) which means that Apple will most likely replace it if the battery has failed.


Please refer to the following Apple Support document on how to troubleshoot Apple Pencil.


Use Apple Pencil with your iPad or iPad Pro - Apple Support



Contact AppleCare

2 replies
Question marked as Best reply

Apr 11, 2020 12:21 PM in response to Smy23

Hello,


If Apple Pencil’s battery sits depleted for an extended amount of time then it will essentially ruin the battery preventing it from ever holding a charge which makes the Apple Pencil useless. Apple Pencil has a 1 year warranty (when purchased from Apple) which means that Apple will most likely replace it if the battery has failed.


Please refer to the following Apple Support document on how to troubleshoot Apple Pencil.


Use Apple Pencil with your iPad or iPad Pro - Apple Support



Contact AppleCare

Apple Pencil problem

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