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User profile for user: RealErnie
RealErnie Author
User level: Level 1
8 points

FaceTime - Sign in with your Apple ID

My wife's iPad (3rdGen on iOS 9.3.5) experienced troubles (I opined it was user operator errors... still feeling a little cold in mid April, but I digress) some restarts and can not get FaceTime working again. I have tried several times over several days... even as requested to change Apple ID password, and it always results in a failed sign in with message: "FaceTime Activation. Unable to contact the FaceTime server. Try again." This has occurred over 20 times. I would appreciate any help. TIA

Posted on Apr 12, 2020 2:51 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,057 points

Posted on Apr 12, 2020 4:17 PM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,057 points

Apr 12, 2020 4:17 PM in response to RealErnie

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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User profile for user: RealErnie
RealErnie Author
User level: Level 1
8 points

Apr 12, 2020 3:27 PM in response to donv_the_ghost

iMessage was not active. When I opened the app was requested to: "Sign in with your Apple ID to activate iMessage." Entered AID&passwd... get " <SpinningWheel> Signing in..." ...(long) time passes... results in a failed sign in with message: "FaceTime Activation. Unable to contact the FaceTime server. Try again." Although trying to open/connect w/ "iMessage" failed reply messages says "FaceTime" twice!


Many thanks for your SuperQuick reply. I shall take your advise (above) and call Apple support (after holiday) tomorrow.


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User profile for user: RealErnie
RealErnie Author
User level: Level 1
8 points

Apr 13, 2020 8:33 PM in response to Eric Root

Eric Root:

SUCCESS!

I did not have an alt wifi network... I tried the next suggestion... IT WORKED... FIXED PROBLEM (w/ ease).

The second suggestion I tried: "Restart your iPad."


"FaceTime" is now working well on the iPad... I also opened "iMessage" and was requested to Login/Activate Apple ID, entered AID&Passwd... app accepted credentials... and now "iMessage" is also working. Success All Around!


Many thanks to Eric Root.

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FaceTime - Sign in with your Apple ID

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