Apple Pay verification won't accept my non-driver ID! How do I get it to accept it?

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Level 1

14 points

Apple Pay verification won't accept my non-driver ID! How do I get it to accept it?

I've been using Apple Pay for a lot of things such as sending and requesting money. I never had a problem with it up until today. I requested money from a relative of mine and by the time they sent me the money, I was told to accept the payment. When I clicked on the "accept" button, I was asked to verify my identity. At one point during the verification process, I was prompted to scan my ID with my camera. I grabbed my non-driver ID, scanned both sides and I got an error that the verification process failed. How could that be possible? My non-driver ID is valid and current and I made sure that scanned image are clear and in a well-lit area. How do I get rid of this problem? How do I get it to saying that the scanning process has failed?

iPhone SE

Posted on Apr 13, 2020 8:40 AM

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Answer 1

ogyrg Author

Level 1

14 points

Apr 13, 2020 10:11 AM in response to askbarnabas

I'm on chat with an apple specialist and she asked if I attempted to restart the device and/or to make sure the phone's OS is update. I just realized that there's new version of iOS 13 out. Think that my current version of iOS is the culprit behind this? As of this writing, I am updating the phone to see what happens!

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Answer 2

askbarnabas

Level 10

104,220 points

Apr 13, 2020 9:25 AM in response to ogyrg

It is a computer that does the verifying. Here is a link that may help - Identity verification for Apple Card or Apple Cash - Apple Support

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Answer 3

ogyrg Author

Level 1

14 points

Apr 13, 2020 9:46 AM in response to askbarnabas

I don't know what you mean by, "It is a computer that does the verifying." I followed the steps for verifying my identity for using Apple Cash and the part that I'm having trouble the most is verifying my non-driver ID through the phone's camera. Like I said earlier, my ID is valid and I tried to scan the right way (Making sure that I do it in a well-lit area, card on a dark surface, etc.) but the keep getting a notice that process has failed. Would it be possible if I could take this up to Green Dot?

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Answer 4

askbarnabas

Level 10

104,220 points

Apr 13, 2020 4:13 PM in response to ogyrg

Sorry I've been busy try signing out of your Apple ID and back in if updating the iOS does not resolve the issue and keep me updated please.

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Answer 5

askbarnabas

Level 10

104,220 points

Apr 13, 2020 8:55 AM in response to ogyrg

Are you at least 18 and in the US?

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Answer 6

ogyrg Author

Level 1

14 points

Apr 13, 2020 9:02 AM in response to askbarnabas

Yes to both questions. I'm 31 and I live in Pennsylvania. It really puzzles on why my ID won't be accepted even though I am beyond the age of 18 and living in the states.

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Apple Pay verification won't accept my non-driver ID! How do I get it to accept it?

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