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Cannot update any apps on my iphone. Says it was refunded or purchased with a different Apple ID

Anyone have an answer??? IPhone 7



iPhone 7, iOS 12

Posted on Apr 13, 2020 11:20 AM

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Question marked as Best reply

Posted on Apr 13, 2020 11:26 AM

Try signing out of the App Store/iTunes, restart the device, and then sign back in to see if that makes a difference.


If you still have problems, check your purchases history to see if the apps are there.


Purchase History Review.  

2 replies

Apr 13, 2020 11:24 AM in response to irene124

It means that the Apple ID tied to the iPhone is not your current Apple ID. Or you are logged into an account using a different Apple ID than the one used to purchase the apps. See the following:


Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.


About Activation Lock on your Mac - Apple Support

Activation Lock - Turn off Find My iPhone

About Activation Lock on your Apple Watch - Apple Support.


Cannot update any apps on my iphone. Says it was refunded or purchased with a different Apple ID

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