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Forgot Iphone password

Entered new password but forgot it. Can I recover from Apple ID account?


iPhone 8, iOS 13

Posted on Apr 13, 2020 12:25 PM

Reply
2 replies

Apr 13, 2020 1:02 PM in response to Jess2022

See If you forgot your Apple ID https://support.apple.com/en-us/HT201354 and

 

If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to identify either or both

 

You might as well also See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485 You'll probably end up having to try to answer them.

 

If you cannot answer your security questions successfully, then see: 

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, if you can't answer your security questions successfully, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts. See How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510


if you want to contact Apple support to discuss an extenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option. 

Forgot Iphone password

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