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macbook pro locked up

while reinstalling 0s mojave my MacBook pro locked up displaying a triangle with an exclamation point superimposed over the globe. I can't turn it off

MacBook Pro 13”, macOS 10.14

Posted on Apr 14, 2020 9:06 AM

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Question marked as Top-ranking reply

Posted on Apr 14, 2020 10:23 AM

Use your Apple ID to reset your password

Ideally, you'll have linked your Apple ID to your user account on your Mac during the initial setup, which will make it possible to reset your user password with just a few clicks. 



Using your Apple ID to reset your Mac password is an easy process. 

After entering the wrong user password three times, you'll be asked if you want to reset the password using your Apple ID, if it's linked to your account. If you don't see the message after your third attempt, your account isn't linked to your Apple ID and you'll need to use the method outlined below. 

Here's what to do:

Enter your Apple ID email address and password, and follow the rest of the prompts to create a new password. When you change the password, you'll see a prompt letting you know a new login keychain -- what MacOS uses to store your passwords will be created, but your old keychain will remain saved on your Mac. If you ever remember your old password, you'll be able to unlock the old keychain. 


donathelps

1 reply
Question marked as Top-ranking reply

Apr 14, 2020 10:23 AM in response to Rackhound

Use your Apple ID to reset your password

Ideally, you'll have linked your Apple ID to your user account on your Mac during the initial setup, which will make it possible to reset your user password with just a few clicks. 



Using your Apple ID to reset your Mac password is an easy process. 

After entering the wrong user password three times, you'll be asked if you want to reset the password using your Apple ID, if it's linked to your account. If you don't see the message after your third attempt, your account isn't linked to your Apple ID and you'll need to use the method outlined below. 

Here's what to do:

Enter your Apple ID email address and password, and follow the rest of the prompts to create a new password. When you change the password, you'll see a prompt letting you know a new login keychain -- what MacOS uses to store your passwords will be created, but your old keychain will remain saved on your Mac. If you ever remember your old password, you'll be able to unlock the old keychain. 


donathelps

macbook pro locked up

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