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Apple ID Hacked

I got a notification last night about someone connecting a new device to my apple ID and I did not do it. This morning I woke up to text messages sent in another language and I did not send the messages. What should I do about this?

iPhone XS Max, iOS 13

Posted on Apr 14, 2020 12:54 PM

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Question marked as Best reply

Posted on Apr 14, 2020 12:57 PM

I would ignore them. Probably all spam or scam. This has nothing to do with your Apple ID.


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.com or itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


2 replies
Question marked as Best reply

Apr 14, 2020 12:57 PM in response to gapa_jess

I would ignore them. Probably all spam or scam. This has nothing to do with your Apple ID.


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.com or itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


Apr 14, 2020 12:59 PM in response to gapa_jess

Check your Apple ID device sign in list  https://support.apple.com/en-us/HT205064. Remove any device that shouldn't be signed in using the steps in the link. 

 

If there are none that shouldn’t be signed in, then should not have a problem at this point. But add two-factor authentication (https://support.apple.com/en-us/HT205075) if you aren’t already using it. 

 

If an unauthorized device has been signed in, then change your Apple ID password using Change your Apple ID password https://support.apple.com/en-us/HT201355 

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

And see these security-related Apple Documents:

 

 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

Apple ID Hacked

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