The iPad replacement Apple sent me did not work, I charged it but nothing, I have tried contacting Apple, when I dial their number my call gets dropped.

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Level 1

4 points

The iPad replacement Apple sent me did not work, I charged it but nothing, I have tried contacting Apple, when I dial their number my call gets dropped.

Has anyone else had a replacement device sent that did not work? The iPad replacement Apple sent me did not work, I charged it but nothing. I was supposed to return my broken iPad in the box that the (new yet defective) iPad arrived in, I have tried contacting Apple, when I dial their number my call gets dropped. What else can I do? I don’t want to be charged because they have not received my broken iPad back, I’m stuck with 2 iPads that do not work.

iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 15, 2020 7:56 AM

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Answer 1

babowa

Level 9

78,568 points

Apr 15, 2020 8:03 AM in response to MdlG71

If calling does not work, try to reach them via the contact support link in the upper right corner. You do need to speak with Apple as we are all just other users here.

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Answer 2

babowa

Level 9

78,568 points

Apr 15, 2020 6:03 PM in response to MdlG71

Great you got it resolved!

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Answer 3

MdlG71 Author

Level 1

4 points

Apr 15, 2020 5:36 PM in response to MdlG71

Steve Jobs would be proud of the the Outstanding group of people that are working in Apple today. I called Apple and spoke to a lady named Judith (Judy) today, once again, Apple employees save the day! Judy was so kind and patient, she listened to everything I said and then she gave me solutions. In one phone call she fixed everything. I love Apple, not only do their devices make life easier, but the assistance and interaction with their people are even more proof of Apple’s greatness.

Thank you Judy!!!

Apple is the Best because You are the Best!!!

M. de la Garza

4-15-2020

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The iPad replacement Apple sent me did not work, I charged it but nothing, I have tried contacting Apple, when I dial their number my call gets dropped.

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