Refund for a accidental purchase.

Question

Level 1

8 points

Refund for a accidental purchase.

I was browsing on Instagram and came across a Udemy course which caught my attention.

Since the promo offer available was a good enough, I thought of buying it.

When selected the course and wished to proceed to checkout page, the apple payment processing system asked me to 'authenticate to proceed.'

Now, because this was my first time to make a purchase through apple pay, I double pressed the power button to proceed and it ''DIRECTLY DEBITED'' the principal amount WITHOUT applying the promo code.

I am trying to reach out to apple support about this and they have disapproved my request for refund.

Kindly help me with this issue because it is not my fault for this purchase made.

Moreover, the promo code was also not applied and hence charged me the original amount which is 3 times the amount of the offer available earlier.

Please help.

Regards,

Mihir Joshi

iPhone 11, iOS 13

Posted on Apr 15, 2020 10:57 AM

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Answer 1

askbarnabas

Level 10

104,214 points

Apr 16, 2020 6:32 AM in response to Mihir_94

If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)

photo 1 - select the transaction

photo 2 - click the amount

photo 3 - click the link

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Answer 2

askbarnabas

Level 10

104,214 points

Apr 16, 2020 5:22 PM in response to Mihir_94

Go here - Subscriptions and Billing - Official Apple Support

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Answer 3

Mihir_94 Author

Level 1

8 points

Apr 16, 2020 5:14 PM in response to askbarnabas

The card was not added in the wallet or default card for apple pay.

The card was added only for the 'set up payment info' when I bought the phone.

Therefore I am unable to have option over here for this accidental purchase.

Kindly revert for any other solution.

This issue has been over 2 weeks now and I am stuck since then.

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Answer 4

Mihir_94 Author

Level 1

8 points

Apr 16, 2020 5:48 PM in response to askbarnabas

This is not the kind of response expected.

I genuinely did not make this purchase.

It was purely accidental and moreover the app didn't apply the promo-code as well.

I am sorry but I need my money back. As a student it is even more difficult to manage expenses in this pandemic situation.

I reached out to Udemy for this matter and they said since the payment processing happened at apple, therefore, only they can initiate this refund. I do not know anything. I want my money back.

I have projects to handle and therefore this issue got delayed even further.

Kindly help me out in this. I need money. I am an international student and recently graduated in December 2019.

As being international student, I get no help from either government nor from the university,

I am trying to learn softwares and had subscribed for other softwares as well. But this first purchase has troubled me by NOT APPLYING THE PROMO CODE.

So please help me out for this one. I request you.

There has to be some way.

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