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My iCloud account is saying it’s been disabled from iTunes and the App Store, why is this?

When I go into the App Store too update my apps or buy new ones I get a message saying that my account has been disabled from the App Store and iTunes. I was wondering why that is? Can anyone help me solve this issue please?

Posted on Apr 15, 2020 10:12 PM

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Question marked as Apple recommended

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856"There might be a problem with the payment method that you have on file. ... When you see the message, don't try to edit any of your account information."

 

 You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 

 

You can also use this iTunes Support form https://support.apple.com/en-euro/itunes-contact

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

Posted on Apr 16, 2020 2:15 AM

1 reply
Question marked as Apple recommended

Apr 16, 2020 2:15 AM in response to kolby193

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856"There might be a problem with the payment method that you have on file. ... When you see the message, don't try to edit any of your account information."

 

 You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 

 

You can also use this iTunes Support form https://support.apple.com/en-euro/itunes-contact

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

My iCloud account is saying it’s been disabled from iTunes and the App Store, why is this?

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