I can't contact to apple support because my country is not in the list of supporting

Hello

I am from Kazakhstan and today i faced with the problem of getting reach the suport of apple store, because its hard to call to US and didn't find the email address to contact apple suport. The problem I faced with is the refunding the app that I didn't meant to buy and even didn't get the notification about getting payment. My 9 years old sister know the password and because my iphone is in English i suppose she didn't know what she were doing. I'vegot the bill from my bank acount this morning and immidiately tried to contact to the apple support to refund and realized that I even can't do that, I have no idea why but its forbidden to my ID, nevertheless its ID is allowded to subscribe and buy the apps but can't reach a page of support. Please help me to cancel my subscription and make a refund.

Sincerely, Kamila

iPhone 6s Plus, iOS 13

Posted on Apr 16, 2020 4:05 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2020 5:54 PM


Hello kamila115,


Thanks for asking the Apple Support Communities for help with refunding a charge.


Please check this article to request a refund using the emailed receipt: Request a refund for an App Store or iTunes Store purchase - Apple Support


Since this relates to your account, if necessary, use this form to contact iTunes: iTunes Support - Contact us


Thanks and have a wonderful day.

1 reply
Question marked as Top-ranking reply

Apr 16, 2020 5:54 PM in response to kamila115


Hello kamila115,


Thanks for asking the Apple Support Communities for help with refunding a charge.


Please check this article to request a refund using the emailed receipt: Request a refund for an App Store or iTunes Store purchase - Apple Support


Since this relates to your account, if necessary, use this form to contact iTunes: iTunes Support - Contact us


Thanks and have a wonderful day.

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I can't contact to apple support because my country is not in the list of supporting

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