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Why aren’t my air pods pro eligible for Apple care I just received them this morning as a gift. Haven’t talked the out of the box.

Why aren’t my air pods pro eligible for Apple care. They are still in the box.

Posted on Apr 16, 2020 8:03 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2020 8:17 AM

If the person who purchased these AirPods as a gift for you did not purchase an AppleCare+ plan with them, you should still be able to acquire the plan, as follows:

  • Within 60 days of your headphones purchase:
    • At an Apple Store (inspection of headphones and proof of purchase are required)
    • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)


1 reply
Question marked as Top-ranking reply

Apr 16, 2020 8:17 AM in response to Duchesne272

If the person who purchased these AirPods as a gift for you did not purchase an AppleCare+ plan with them, you should still be able to acquire the plan, as follows:

  • Within 60 days of your headphones purchase:
    • At an Apple Store (inspection of headphones and proof of purchase are required)
    • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)


Why aren’t my air pods pro eligible for Apple care I just received them this morning as a gift. Haven’t talked the out of the box.

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