Apple TV+ Content Missing?
When I go into the TV app on my Apple TV, the Apple TV+ content is not there. I confirmed the subscription is active. All my other content is showing in the app - just not the Apple TV+.
Apple TV 4K, tvOS 12
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When I go into the TV app on my Apple TV, the Apple TV+ content is not there. I confirmed the subscription is active. All my other content is showing in the app - just not the Apple TV+.
Apple TV 4K, tvOS 12
What version of the Apple TV software is it running? Its possible its not updated to the most current one that has the Apple TV+ option.
If the TV App is the blue icon with a screen on it, then its not updated enough. It needs to be the black rectangle with the AppleTV logo.
This:
needs to be this:
How to update your Apple TV - Apple Support
What version of the Apple TV software is it running? Its possible its not updated to the most current one that has the Apple TV+ option.
If the TV App is the blue icon with a screen on it, then its not updated enough. It needs to be the black rectangle with the AppleTV logo.
This:
needs to be this:
How to update your Apple TV - Apple Support
No, I am setting up a new customer with a new Apple TV. There is no Apple TV Plus icon - just "TV". I am able to download the Apple TV Plus app on my iPad and can see the "channels" that you describe. The iPad seems to function fine. It is just on the Apple TV that I do not see Plus content.
There is no separate app, you would be using the TV app to access Apple TV Plus. If you see that channels section then you should also see the Apple TV Plus icon, which is where you would go to use the service.
Yes, that is where I am going is the TV app within the Apple TV. But within that app there is no Apple TV Plus content. I have even tried using the Siri function to search for an Apple TV Plus show. For example I tried searching for "The Morning Show" and it does not return any result.
If its the blue one I showed then its not updated, and needs to be updated.
It needs to be the black one, with the white lettering and apple logo.
If its the black one with the blue lettering, then its also not the up to date version.
Were you able to access it before? Do you see the Apple TV Plus icon when you scroll down to the 'available Apple TV Channels' section? If so, what happens when you select it?
Where are you located?
San Marino, CA
Ok so that's fine. What OS are you currently running? Make sure it's up to date.
It is definitely the blue icon. It is a brand new Apple TV but I will go try to do a software update right now.
That did the trick!! Thank you!
You're welcome. Glad it worked.
Apple TV+ Content Missing?