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icloud drive not working

Tonight I went to enable iCloud Drive on my new iPad and phone. When I selected to enable a small window pops open that you can barely read, but it says cancel or upgrade. Touch either one, nothing happens. Both devices.


sign out of iCloud, same issue.

login to iCloud.com, click on iCloud Drive, I clouddrive has stopped responding.

enable, disable, turn off, turn off the phone, et centera.

the issue continues.


I am wanting to such my documents, but it is not working at all.


any help would be great.

and again, this issue is the same on both of my devices.


iPhone 8 Plus, iOS 13

Posted on Apr 16, 2020 9:37 PM

Reply
5 replies

Apr 18, 2020 9:52 AM in response to Phlebotjoe

Hello and welcome to Apple Support Communities Phlebotjoe,


I see that you're having an issue with iCloud Drive on your devices. I can understand your concern, and I'd be happy to help.


You've done some great troubleshooting steps to try to resolve this issue that you've been experiencing. Next, take a look at the articles that provide some additional information that can help with this issue.


Set up iCloud Drive on iPhone


Set up iCloud Drive on iPad


iCloud Drive FAQ


Let me know how this goes.

Have a great day!

Apr 18, 2020 12:55 PM in response to Phlebotjoe

Hello Phlebotjoe,


Thanks for getting back to us and providing the screenshot. Can you check to see if our have available storage space in iCloud? Go to Settings > Tap on Your Name > iCloud. If everything looks good there, let's try these steps below to see if we can get this resolved for you.


  • First, go to iCloud.com and log in to your account
  • Next, choose one of the following, Keynote, Pages or Numbers
  • Then follow the instructions to enable iCloud Drive


Once you've tried these steps, see if the issue remains on your device.

Let us know how this goes.

icloud drive not working

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