Mac Catalina inbuilt camera not working

Question

Mac Catalina inbuilt camera not working

Dear members...

I am using iMac (retina 5k, 27 inch, mid 2015) macOS Catalina ver 10.15.4..no updates pending as of now...my problem is inbuilt camera is not working (green light is on) since 16.4.2020, actually i have used camera in 2016 when i was purchased computer after that I never used camera for the past 4 years..

To trouble shoot the issue i tried with different options as per the apple community threads...every thing went on vein no use...hence i am contacting fellow members to solve my issue...

Please...

iMac with Retina 5K display, macOS 10.15

Posted on Apr 16, 2020 10:18 PM

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Answer 1

Leanne_68

Community Specialist

Apr 18, 2020 9:54 AM in response to mohanwhitehouse

Hello mohanwhitehouse,

Thank you for using Apple Support Communities! I understand from the information you provided that the camera on you iMac is not working; I'd like to help.

The following support article provides some troubleshooting steps to try for this behavior:

If FaceTime isn't working on your Mac - Apple Support

Specifically, check out the section labeled "If your camera or microphone doesn’t work"

Also, this article may help:

Control access to your camera on Mac - Apple Support

Best Regards.

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Answer 2

Joseph_S.

Community Specialist

Apr 20, 2020 6:27 AM in response to mohanwhitehouse

mohanwhitehouse,

If you tried all the steps suggested and the camera is still working, then next best step would be to contact Apple Support:

Contact Apple Support

Best Regards.

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Answer 3

Apr 20, 2020 1:21 AM in response to Leanne_68

Hello Starr.C

Thanks for your help...As per your guidance I have went through the support article links and did every thing but still issue persist..

With thanks..

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Answer 4

Apr 25, 2020 9:02 AM in response to Joseph_S.

Hi..Joseph

I too thinking to contact customer care..but I started to use external camera...very pleasing....good to go time being...If necessary in future I will contact customer care..

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Mac Catalina inbuilt camera not working

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