Apple TV box is not working

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Level 1

9 points

Apple TV box is not working

Our apple TV box is not working. I unplugged both the power and HDMI cables and tried again. When I re-plugged, it shows a picture in the TV that looks like the apple TV box needs to be charged. The cable in the picture seems to be needle based and is shown to be connected below the HDMI cable slot in the apple tv box.

We only have the normal charger cables i.e. the ones used for iphones and ipads. The normal charger cables doesn't slot into the apple TV. We don't have the needle based strange cable.

Any tips for us to get this apple tv box (model AI427) working again.

Thanks in advance.

Apple TV

Posted on Apr 16, 2020 10:38 PM

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Answer 1

Best reply

Urquhart1244

Community+ 2024

Level 10

139,588 points

Apr 17, 2020 12:55 AM in response to GUS_12

Restore your Apple TV - Apple Support

It is showing a USB cable with USB Micro-B plug on one end. Such a cable is not included with the device, and has to be purchased separately. Verify to get one that supports data transfer (not just for charging purposes).

Then do a Restore as described in the linked document.

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Answer 2

Apr 17, 2020 3:30 PM in response to GUS_12

Where can I get this plug from?

Any electronics store. BestBuy, Radioparts, Selby, Amazon, and the like, I would expect.

Get one that has Micro-USB connector (see below) on one end (but not the extra wide Micro-USB 3 connector), and whatever fits on your computer on the other end (Type A or Type C).

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Answer 3

Rudegar

Level 10

170,652 points

Apr 17, 2020 6:48 AM in response to GUS_12

https://www.amazon.com/AmazonBasics-Type-C-USB-Male-Cable/dp/B01GGKYN0A

more

https://www.google.dk/search?q=usb-c+to+usb-a&sxsrf=ALeKk03u6FHZLN6Wm9RZ46GR7k9ioPwAJA:1587131265779&ei=gbOZXoeRL4H8kwXZxqnQDg&start=10&sa=N&ved=2ahUKEwjH1bvazO_oAhUB_qQKHVljCuoQ8NMDegUIDhC1Aw&biw=1612&bih=862

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Answer 4

GUS_12 Author

Level 1

9 points

Apr 17, 2020 6:29 AM in response to Urquhart1244

Thank you. Where can I get this plug from? I am not sure apple stores are opened in Melbourne. I tried to call but couldn't get through. Thanks again for the information.

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