Username and password stolen from ipad
Hi
u have had my user name and password stolen from my iPad.
how do I manage this
thanks
Stacey
iPad, iPadOS 13
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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi
u have had my user name and password stolen from my iPad.
how do I manage this
thanks
Stacey
iPad, iPadOS 13
If you think your Apple ID has been compromised
Are you concerned that an unauthorized person might have access to your Apple ID? These steps can help you find out and regain control of your account.
Signs your Apple ID has been compromised
Your Apple ID might be compromised if you receive an account notification from Apple for a change you didn't make, or if you notice account details or changes you don’t recognize. For example:
If you received an email, text message, or phone call that you're not sure is valid or you think might be phishing, here are some tips to help determine its legitimacy.
Gain control of your Apple ID
If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:
https://support.apple.com/en-us/HT204145
If you think your Apple ID has been compromised
Are you concerned that an unauthorized person might have access to your Apple ID? These steps can help you find out and regain control of your account.
Signs your Apple ID has been compromised
Your Apple ID might be compromised if you receive an account notification from Apple for a change you didn't make, or if you notice account details or changes you don’t recognize. For example:
If you received an email, text message, or phone call that you're not sure is valid or you think might be phishing, here are some tips to help determine its legitimacy.
Gain control of your Apple ID
If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:
https://support.apple.com/en-us/HT204145
This is not my question.
User details and password information for selected apps has been stolen through my iPad.
the Forbes article advises there is a hole in the Contacts app.
I need help and advice on how to treat my iPad now.
I have erased all content and reloaded it. Is this enough?
That might not have been your intended question - but then your question was about as vague and lacking in detail as is possible.
As for your “Forbes article”, again, you provide no direct reference... and whilst we often try, nobody here is a mindreader.
What makes you believe that anything has been “stolen through” your iPad. Unless somebody else has had physical access to your iPad - and somehow knows your device passcode - direct theft of credentials from your device is so unlikely as to be beyond consideration.
If, however, you have fallen victim to social engineering - and have “given away” your account credentials, that could reasonably explain loss of your credentials to a possible Threat Actor.
Settings all of that aside, if you have reason to believe that any of your account credentials have been lost or compromised, you should change the associated account passwords without delay.
Dear team
My response seems to have hit a nerve.
I looked for the Forbes article: https://www.forbes.com/sites/gordonkelly/2019/08/10/apple-iphone-ipad-security-warning-ios-12-ios13-iphone-xs-max-xr/#5ffc083a4c05
This week I received notification that the mail app can also be hacked.
I have not shared my device, user name or passwords and have changed passwords.
I am battling to understand that this is not taken seriously.
So much development work goes into the Contacts and Mail apps and switching away from the Contacts and now Mail apps is certainly not an easy one.
Please advise if there are any known ways to identify and remove malware.
thanks
Stacey
No, you haven’t hit a nerve. All questions posted within the Apple Support Communities are taken seriously by the majority of its learned contributors.
Your initial question was infinitely vague - and perhaps speculated that information had been stolen from your device without any explanation of any issues that you may be experiencing.
The initial response provided information appropriate to potential compromise of your AppleID - this being a situation where a Threat Actor might be able to access personal or sensitive information.
The forbes article, to which you refer, makes journalistic copy of a largely theoretical security vulnerability that has publicly been disclosed by Security Researchers. Apple, and others, have stated that they are unaware of known exploits for the described vulnerability. This, of itself, does not deny that a vulnerability exists - merely that an exploit is not known to be active.
As for malware, the security architecture of iOS/iPadOS is such that it is not vulnerable to “traditional” forms of malware infection - possibly known to you by more colloquial terms, such as a virus or worm infection, that refer to specific types of threat. This does, however, make assumption that Apps are only loaded from the trusted source - the Apple App Store - where Apps are rigorously vetted by Apple prior to being made available for download.
If Apps are installed out-with the App Store, then this safeguard cannot be guaranteed - and in this circumstance, App may well be infected with malware. Unless you are a Developer, or use a managed “Enterprise” device, this is unlikely to apply to you.
All computer systems (and Apple is no exception in this regard) are vulnerable to other types vulnerability and exploit by malicious Threat Actors - many of which are browser-based or rely upon social engineering to obtain (or fool the victim into providing) information that can be used for nefarious purposes. Within iOS/iPadOS APIs are available to mitigate many browser-based attacks. Other measures, such as secure DNS, can similarly provide increased levels of “system hardening” and protection.
So, do you have an actual problem - or reason to be concerned. If so, please describe any symptoms or untoward behaviour that you currently experience. With more knowledge of any problem you may have, we may be able to provide constuctive assistance. We will help were we can.
Username and password stolen from ipad