Activation lock

See Turn off Activation Lock https://support.apple.com/en-us/HT201441See this heading If you erased your own device "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that you used when you previously set up the device." 

See: If you forgot your Apple ID  https://support.apple.com/en-us/HT201354  and

If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

You also can use Having trouble signing in/iForgot

 https://iforgot.apple.com/password/verify/appleid to identify either or both

For worldwide Apple ID support go here https://support.apple.com/en-us/HT204169

______________ 

If the above information does not work for you, then see below.

Ignoring extenuating circumstances, activation lock can be turned off only by entering the correct Apple ID/password combination. The correct combination is in the one used in setting the device up prior to activation lock being enabled. Note that there is no way we can help you to systematically recover the pertinent Apple ID password. Standard recovery procedures simply cannot work if activation lock is present 

Thus, we will not be able to do anything for you except to mention that Apple Support may be willing to help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts). See How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510.

So, if you have an extenuating circumstance, even one not mentioned above, you can contact Apple support for help with your problem using these options:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

Do you know the Apple ID and password to unlock the device?

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 

Turn off Activation Lock - Apple Support.      

If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   

Get Support      Work through the screens to get a chat option. 

https://twitter.com/AppleSupport