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Mac running slow

My iMac has been running slow for a while, particularly after upgrade to Catalina. I have now 10.15.3 installed and the system is simply not workable any longer.


I have ran the EtreCheck report and was able to remove a couple of easy suggestions, but those didn't help improving speed. I am enclosing the current version of EtreCheck (after my last cleanouts), would appreciate feedback on root cause and possible solutions. Particularly where EtreCheck suggests problems with the hard drive itself puzzles me.


Thank you.


Steven Van Bauwel




iMac 21.5", macOS 10.15

Posted on Apr 17, 2020 12:18 PM

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Apr 17, 2020 12:58 PM in response to stevenvanbauwel

Welcome!


Please get the latest version of EtreCheck. v3 is dreadfully out of date and contains only a fraction of the useful info current versions have. Current version is 5.5.4.


https://apps.apple.com/us/app/etrecheck/id1423715984?mt=12


Also use the "Additional Text" icon to place the report:

Your first attempt errors out when I try to open it.

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Apr 19, 2020 8:47 AM in response to stevenvanbauwel

That particular drive was not a very reliable one, though all drives will die eventually...


https://datarecovery.com/rd/seagate-st1000lm024-st1000lm025-drives-appear-prone-head-failures/


https://www.cheadledatarecovery.co.uk/2014/02/hard-disk-failure-samsung-st1000lm024/


It is pretty difficult to replace the internal drive, I recommend an external drive to boot from if you're keeping it...


https://everymac.com/systems/apple/imac/imac-aluminum-tapered-edge-faq/how-to-upgrade-imac-hard-drive-aluminum-2012-2013.html

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Apr 17, 2020 12:20 PM in response to stevenvanbauwel

EtreCheck version: 3.4.5 (455) Report generated 2020-04-17 19:01:30 Download EtreCheck from https://etrecheck.com Runtime: 44:44 Performance: Poor Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Problem: Computer is too slow Hardware Information: â [Technical Specifications] - [User Guide] - [Warranty & Service] iMac - model: iMac13,1 1 2,7 GHz Quad-Core Intel Core i5 (i5-3330S) CPU: 4-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 4 GB DDR3 1600 MHz ok BANK 1/DIMM0 4 GB DDR3 1600 MHz ok Handoff/Airdrop2: supported Wireless: en1: 802.11 a/b/g/n iCloud Quota: 137.64 GB available Video Information: â NVIDIA GeForce GT 640M - VRAM: 512 MB iMac 1920 x 1080 Disk Information: â APPLE HDD ST1000LM024 disk0: (1 TB) (Rotational) [Show SMART report] EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB (disk0s2) <not mounted> [APFS Container]: 1000.00 GB USB Information: â USB20Bus hub_device hub_device Apple Inc. BRCM20702 Hub Apple Inc. Bluetooth USB Host Controller USB20Bus hub_device hub_device ACS CCID USB Reader Western Digital My Book 1140 My Book 1140 disk4: (4 TB) My Book 1 (disk4s1 - Journaled HFS+) /Volumes/My Book 1 : 4.00 TB (3.79 TB free) Western Digital My Book 1170 My Book 1170 disk2: (1 TB) EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB Time machine (disk2s2 - Journaled HFS+) /Volumes/Time machine : 999.83 GB (637.69 GB free) Apple Inc. FaceTime HD Camera (Built-in) USB30Bus StoreJet Transcend StoreJet Transcend Transcend disk3: (2 TB) Transcend (disk3s1 - MS-DOS FAT32) /Volumes/Transcend : 2.00 TB (1.95 TB free) Dell Premium USB Optical Mouse Thunderbolt Information: â Apple Inc. thunderbolt_bus Virtual disks: â Macintosh HD - Gegevens (disk1s1 - APFS) /System/Volumes/Data : 1000.00 GB (450.01 GB free) Physical disk: disk0s2 1000.00 GB (450.01 GB free) (disk1s2) <not mounted> [Preboot]: 1000.00 GB Physical disk: disk0s2 1000.00 GB (disk1s3) <not mounted> [Recovery]: 1000.00 GB Physical disk: disk0s2 1000.00 GB (disk1s4) /private/var/vm [VM]: 1000.00 GB Physical disk: disk0s2 1000.00 GB Macintosh HD (disk1s5 - APFS) / [Startup]: 1000.00 GB (450.01 GB free) Physical disk: disk0s2 1000.00 GB (450.01 GB free) System Software: â macOS 10.15.3 (19D76) - Time since boot: about 2 hours Configuration files: â /etc/hosts - Count: 1 Gatekeeper: â Mac App Store and identified developers Kernel Extensions: â /Library/Extensions [not loaded] com.devguru.driver.SamsungComposite (1.4.28 - SDK 10.6) [Lookup] /Library/Extensions/ssuddrv.kext/Contents/PlugIns [not loaded] com.devguru.driver.SamsungACMControl (1.4.28 - SDK 10.6) [Lookup] [not loaded] com.devguru.driver.SamsungACMData (1.4.28 - SDK 10.6) [Lookup] [not loaded] com.devguru.driver.SamsungMTP (1.4.28 - SDK 10.5) [Lookup] [not loaded] com.devguru.driver.SamsungSerial (1.4.28 - SDK 10.6) [Lookup] System Launch Agents: â [failed] com.apple.ap.adprivacyd.plist (Apple, Inc. - installed 2020-01-23) [not loaded] 8 Apple tasks [loaded] 166 Apple tasks [running] 134 Apple tasks System Launch Daemons: â [not loaded] 34 Apple tasks [loaded] 185 Apple tasks [running] 114 Apple tasks Launch Agents: â [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-16) [Lookup] [loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-14) [Lookup] [not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup] Launch Daemons: â [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Lookup] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Lookup] [loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-27) [Lookup] [loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-14) [Lookup] [loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-02-10) [Lookup] [not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup] [running] com.panopto.uploaddaemon.plist (Shell Script 764bc478 - installed 2020-04-15) [Lookup] [running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2019-08-28) [Lookup] User Login Items: â AdobeResourceSynchronizer App (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app) Mail App (/System/Applications/Mail.app) fuspredownloader App (~/Library/Application Support/.FUS/fuspredownloader.app) Safari App (/Applications/Safari.app) OneDrive App - Hidden (/Applications/OneDrive.localized/OneDrive.app) com.adobe.SwitchBoard.monitor.plist MachInit - Hidden (/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist) Mach Init items are deprecated Internet Plug-ins: â FlashPlayer-10.6: 32.0.0.363 (installed 2020-04-17) [Lookup] Unity Web Player: UnityPlayer version 4.5.2f1 (installed 2014-08-09) [Lookup] Flash Player: 32.0.0.363 (installed 2020-04-17) [Lookup] User internet Plug-ins: â ConnectiveSigner: 2.0.6 (installed 2018-07-17) [Lookup] Time Machine: â Time Machine not configured! Top Processes by CPU: â 4% kernel_task 3% mdworker_shared 3% mdworker_shared 3% mdworker_shared 3% mdworker_shared Top Processes by Memory: â 523 MB com.apple.WebKit.WebContent 486 MB com.apple.WebKit.WebContent 308 MB Microsoft Excel 176 MB Microsoft PowerPoint 136 MB mds_stores Top Processes by Network Use: â Input Output Process name 5 MB 75 KB Mail 2 MB 438 KB com.apple.WebKit.Networking 541 KB 233 KB mDNSResponder 57 KB 127 KB apsd 19 KB 29 KB CalendarAgent Top Processes by Energy Use: â 6.28 com.apple.WebKit.WebContent 5.22 Safari 4.22 WindowServer 0.72 mds_stores Virtual Memory Information: â 1.67 GB Available RAM 20 MB Free RAM 6.33 GB Used RAM 1.65 GB Cached files 2 MB Swap Used Software installs: â Microsoft AutoUpdate: (null) (installed 2020-03-19) eID Connector: 0.5.2 (installed 2020-03-19) eidReader: 1.1.2 (installed 2020-03-19) Microsoft Teams: 1.00.300362 (installed 2020-03-23) Microsoft Teams: 1.00.304460 (installed 2020-03-25) Skype voor Bedrijven: (null) (installed 2020-04-10) EtreCheck: 5.5.3 (installed 2020-04-10) EtreCheck: 5.5.4 (installed 2020-04-13) Microsoft AutoUpdate: (null) (installed 2020-04-14) Microsoft Outlook: (null) (installed 2020-04-14) Microsoft Word: (null) (installed 2020-04-15) Panopto Recorder: 7.2.0.37703 (installed 2020-04-15) Microsoft OneNote: (null) (installed 2020-04-15) Microsoft PowerPoint: (null) (installed 2020-04-15) Microsoft Excel: (null) (installed 2020-04-15) Adobe Flash Player: (null) (installed 2020-04-17) Install information may not be complete. Diagnostics Information: â 2020-04-17 16:46:36 Photos.app Hang [Open] 2020-04-15 18:30:12 system_profiler Crash [Open] Cause: dyld3 mode arguments: ( "/usr/sbin/system_profiler", "-nospawn", "-xml", SPPrefPaneDataType, "-detailLevel", full ), dataType: SPPrefPaneDataType *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSDictionaryM setObject:forKey:]: object cannot be nil (key: _name)' terminating with uncaught exception of type NSException abort() called 2020-04-15 18:22:10 com.apple.WebKit.WebContent High CPU use [Open] [Details] 2020-04-15 17:15:40 Panopto.app High CPU use [Open] [Details]


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Apr 18, 2020 9:13 AM in response to Allan Jones

I am using EtreCheck 5.5.4. (5106) - adding additional text hereinafter (was already added yesterday).


EtreCheck version: 5.5.4 (5106) Report generated: 2020-04-18 17:38:29 Download EtreCheck from https://etrecheck.com Runtime: 27:45 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2012) iMac Model: iMac13,1 2,7 GHz Quad-Core Intel Core i5 (i5-3330S) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 640M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD ST1000LM024 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 533.60 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.84 GB used) disk2 - WD My Book 1170 1.00 TB External USB 480 Mbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - T**********e (Journaled HFS+) 999.83 GB (362.93 GB used) disk3 - WD My Book 1140 4.00 TB External USB 480 Mbit/s USB disk3s1 - M*******1 (Journaled HFS+) 4.00 TB (214.68 GB used) disk4 - StoreJet Transcend 2.00 TB External USB 5 Gbit/s USB disk4s1 - T*******d (MS-DOS FAT32) 2.00 TB (49.94 GB used) Mounted Volumes: disk1s1 - M*********************s [APFS Virtual drive] 1000.00 GB (Shared - 533.60 GB used, 457.99 GB available, 450.50 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 450.50 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 10.84 GB used, 457.99 GB available, 450.50 GB free) APFS Mount point: / Read-only: Yes disk2s2 - T**********e 999.83 GB (362.93 GB used, 636.91 GB available, 636.90 GB free) Journaled HFS+ Mount point: /Volumes/T**********e disk3s1 - M*******1 4.00 TB (214.68 GB used, 3.79 TB free) Journaled HFS+ Mount point: /Volumes/M*******1 Owners enabled: No disk4s1 - T*******d 2.00 TB (49.94 GB used, 1.95 TB free) MS-DOS FAT32 Mount point: /Volumes/T*******d Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n Interface en6: iPhone Interface en7: iPad Interface en4: Bluetooth PAN System Software: macOS Catalina 10.15.3 (19D76) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 1 Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.panopto.uploaddaemon.plist Executable: /var/panopto/upload-daemon-wrapper '-l info' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: Details: Exact match found in the whitelist - probably OK Running app: /Applications/1Password 5.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app Running app: /Applications/1Password 5.app/Contents/MacOS/1Password 5 Safari Extension: 1Password Safari Extension Companion Login Item: /Applications/Dropbox.app/Contents/Library/LoginItems/loginhelper.app Login Item: /Applications/1Password 5.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver Preference Pane: /Library/PreferencePanes/NTFSforMacOSX.prefPane Apps: 11 32-bit Applications: 92 32-bit apps Kernel Extensions: /Applications/Avast.app AvastFileShield.kext (4.0.0 - SDK 10.12) AvastPacketForwarder.kext (2.1 - SDK 10.12) /Library/Extensions ssuddrv.kext (1.4.28 - SDK 10.6) /Library/Extensions/ssuddrv.kext/Contents/PlugIns ssudmdmcontrol.kext (1.4.28 - SDK 10.6) ssudmdmdata.kext (1.4.28 - SDK 10.6) ssudmtp.kext (1.4.28 - SDK 10.5) ssudserial.kext (1.4.28 - SDK 10.6) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 159 Apple tasks [Running] 136 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 176 Apple tasks [Running] 123 Apple tasks [Other] 2 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-16) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-14) [Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed ) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-27) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-02-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] com.panopto.uploaddaemon.plist (? 764bc478 - installed 2020-04-15) [Running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2019-08-28) User Login Items: [Running] 2BUA8C4S2C.com.agilebits.onepassword4-helper (? - installed 2020-03-21) Modern Login Item /Applications/1Password 5.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app [Not Loaded] Dropbox Login Helper (? - installed 2016-03-14) Modern Login Item /Applications/Dropbox.app/Contents/Library/LoginItems/loginhelper.app [Not Loaded] Launcher Disabler (App Store - installed 2020-04-17) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2020-04-17) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2020-03-18) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-12-09) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-17) Unity Web Player: UnityPlayer version 4.5.2f1 (? - installed 2014-08-09) Flash Player: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-17) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: ACE: 11.0.0 (Rogue Amoeba Software, LLC - installed 2020-03-13) InstantOn: 11.0.0 (? - installed 2020-03-13) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: 1Password Safari Extension Companion (? - installed 2020-03-21) eID Safari Extension (App Store - installed 2020-03-19) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-03-27) Paragon NTFS for Mac OS X (? - installed 2013-06-30) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 2.05 (1 min ago) 1.88 (5 min ago) 1.79 (15 min ago) Nominal I/O speed: 2.38 MB/s File system: 121.02 seconds (timed out) Write speed: 34 MB/s Read speed: 47 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 2 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 15.28 % (?) EtreCheck 4.51 % (App Store) AdobeResourceSynchronizer 0.15 % (Adobe Systems, Inc.) com.apple.Safari.SafeBrowsing.Service 0.04 % (Apple) CalendarAgent 0.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 496 MB (App Store) Music 142 MB (Apple) Mail 139 MB (Apple) Microsoft PowerPoint 127 MB (Microsoft Corporation) App Store 109 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 394 KB / 228 KB (?) Mail 67 KB / 24 KB (Apple) CalendarAgent 19 KB / 31 KB (Apple) com.apple.WebKit.Networking.xpc 7 KB / 4 KB (Apple) rapportd 2 KB / 1 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 53 MB Used RAM: 5.77 GB Cached files: 2.18 GB Available RAM: 2.23 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-25 Microsoft Teams (1.00.304460) 2020-04-03 MRTConfigData (1.58) 2020-04-10 Skype voor Bedrijven 2020-04-13 EtreCheck (5.5.4) 2020-04-14 Microsoft AutoUpdate 2020-04-14 Microsoft Outlook 2020-04-15 Microsoft Word 2020-04-15 Panopto Recorder (7.2.0.37703) 2020-04-15 Microsoft OneNote 2020-04-15 Microsoft PowerPoint 2020-04-15 Microsoft Excel 2020-04-17 XProtectPlistConfigData (2119) 2020-04-17 Adobe Flash Player Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report


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