You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

abdo120 Author

Level 1

4 points

Face id doesn’t work

While i was taken a shower 🚿 using my iPhone, the face ID was working but when I finished the face ID stop 🛑 working. This some drop of water 💧 in the front and back camera 📷

iPhone X, iOS 13

Posted on Apr 18, 2020 10:19 AM

Top-ranking reply

Axel Foley

Level 10

149,568 points

Posted on Apr 18, 2020 10:44 AM

It appears that you may have exposed your iPhone to water while you were taking a shower. iPhones are NOT waterproof. They are water resistant. The newer models can handle an occasional splash of water and submersion in in shallow still water under the best of circumstances. You should do all you can to keep water away from your iPhone regardless of which model you own.

Your pictures indicate that there is moisture in the lens of the back and front cameras and thus getting in the way of Face ID authentication.

Do not use the phone for a few hours and do not plug it in to charge during that time. Once you feel that the iPhone has had a chance to dry out and the moisture inside has vaporized then try Face ID again. Good Luck,

Axel F.

View in context

Face id doesn’t work

Similar questions