iMessage not working

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Level 1

8 points

iMessage not working

Hi everyone! I just got a new iPhone for business use and I wan to use the same AppleID account for my personal-use iPhone and for the the business-use one, however, I'm experiencing problems with iMessage. It is only working in my personal-use iPhone. No matter what I do, how many times I trouble shoot or restart, rest the new iPhone the iMessage does not work on it.

To be clear my personal-use iPhone is an iPhone 8 and the new business-use iPhone is an iPhoneXR. Does anyones know what can I do?

iPhone XR

Posted on Apr 18, 2020 1:50 PM

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Answer 1

Top-ranking reply

CarlAVII

Community Specialist

Apr 20, 2020 12:59 PM in response to GabyAlvarado

Hello GabyAlvarado,

Thank you for using Apple Support Communities.

I understand that you are having a issues setting up and using iMessage on your business iPhone. Since you are not having any issues with your personal iPhone and account, lets focus our attention and actions on the business iPhone. Let's start with the following support article to sort out your iMessage issues.

If you get an error when trying to activate iMessage or FaceTime - Apple Support

Best regards.

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Answer 2

GabyAlvarado Author

Level 1

8 points

Apr 20, 2020 9:35 PM in response to CarlAVII

Hi PsyDye!

Thank you very much for your reply. It was supper helpful the iMessage is working perfect now.

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iMessage not working

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