Mute Button not working

Hey eugen64,

I see that after updating your iPhone 7, the mute button doesn't work anymore. I'll be happy to help out.

Just to confirm, do you see the mute icon, but when you tap it, it's not toggling on? If so, follow the steps under "If your screen is too sensitive or responds intermittently to touch" from this article: Get help with the display on your iPhone, iPad, or iPod touch - Apple Support. If after following those steps, you're still not able to use the mute button, try reinstalling the iOS. Before you proceed, please back up your data using the steps below. Reinstalling the iOS only overwrites the iOS on the device, and does not affect personal data, but it’s always recommended to have a backup first: How to back up your iPhone, iPad, and iPod touch.

Once you've verified that your backup is current, follow the steps below to reinstall iOS on your iPhone. Keep in mind that this article was written for a different issue, but these steps will still be helpful. Also be aware, you'll want to click the "Update" button and not the "Restore" button when prompted as the "Restore" button will restore the device to factory settings: If your iPhone, iPad, or iPod touch won't turn on or is frozen.

Take care.

Hey eugen64,

Thanks for reaching back out. Just to confirm, is this where you're tapping the the mute icon as shown in this resource? While on a call on iPhone - Apple Support. If so, and when tapping it, it's not toggling on, and you've tried using the steps above, the next best step will be to restore the iPhone as set it up as new. This will help determine if the issue is a software or hardware issue.

Make sure you have a good backup of your device: How to back up your iPhone, iPad, and iPod touch

When you are ready to restore and set up the  as new, please follow this article: Restore your iPhone, iPad, or iPod to factory settings

If the mute icon works after setting up as new, go ahead and restore from the backup you created previously.

Keep us updated!