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Level 1

21 points

I can’t use my Apple ID balance

Every time I try to make a purchase, I have to verify credit card information. I want to use my Apple ID balance, $50. Is this because i’m in a family sharing group? What can i do to fix this

iPhone 8 Plus, iOS 13

Posted on Apr 18, 2020 6:53 PM

Best reply

Eric Root

Level 10

684,027 points

Posted on Apr 18, 2020 6:58 PM

You need to verify the credit card information and then when you make a purchase, the purchase price plus applicable taxes should be withdrawn from your balance. You have to verify the credit card in case the purchase price exceeds your account balance.

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2 replies

Best reply

Eric Root

Level 10

684,027 points

Apr 18, 2020 6:58 PM in response to jazmine1624

Apr 19, 2020 3:56 AM in response to jazmine1624

See what Eric said above. And note that before you can add funds to your Apple ID, you must have a valid payment method on file. Learn about the payment methods that you can use with your Apple ID. See how to Add funds to your Apple ID https://support.apple.com/en-us/HT208687 Note that "after you authorize the payment, the funds ... [are credited] to your Apple ID. Then, you can use the credit to make purchases from the App Store or iTunes store. Need more help? Contact Apple support for help here: Get started

I can’t use my Apple ID balance