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I forgot the answers to my security questions. I can't access my account

Posted on Apr 18, 2020 11:44 PM

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Question marked as Top-ranking reply

Posted on Apr 19, 2020 2:38 AM

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

If cannot answer your security questions successfully, then see: 

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”


But, if you can't answer them, post back because there still are some account-recovery possibilities open to you given an extenuating circumstance.


Note that, for the most part, we are Apple users like you helping other Apple users. To give Apple feedback, use Product Feedback https://www.apple.com/feedback/

 

 


2 replies
Question marked as Top-ranking reply

Apr 19, 2020 2:38 AM in response to tameka212

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

If cannot answer your security questions successfully, then see: 

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”


But, if you can't answer them, post back because there still are some account-recovery possibilities open to you given an extenuating circumstance.


Note that, for the most part, we are Apple users like you helping other Apple users. To give Apple feedback, use Product Feedback https://www.apple.com/feedback/

 

 


Apr 19, 2020 1:09 AM in response to tameka212

I also don't know mine i made them over 5 years ago like how do they expect us to remember this, literally all of the security questions didn't pertain to me, i didn't travel as a kid my favorite singer changed fluently and How would i remember any friends from back then its so dumb like if i have the email and have had it how could i be faking anything like you would think they would understand how hard this is

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