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iPad is Frozen

Hello,


My iPad is frozen and won’t turn off. Thanks

iPad (6th gen) WiFi

Posted on Apr 19, 2020 5:44 AM

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Question marked as Top-ranking reply

Posted on Apr 19, 2020 5:44 AM

Hello,



If your screen is black or frozen, you might need to force-restart your device. A force-restart won't erase the content on your device. You can force-restart your device even if the screen is black or the buttons aren't responding. Follow these steps:


iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.


iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


iPhone 7, iPhone 7 Plus and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.


iPad with Home button, iPhone 6s or earlier and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.


Let me know if you need anymore help :)

Thanks, EpicX

1 reply
Question marked as Top-ranking reply

Apr 19, 2020 5:44 AM in response to Biscuit-Kitten

Hello,



If your screen is black or frozen, you might need to force-restart your device. A force-restart won't erase the content on your device. You can force-restart your device even if the screen is black or the buttons aren't responding. Follow these steps:


iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.


iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


iPhone 7, iPhone 7 Plus and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.


iPad with Home button, iPhone 6s or earlier and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.


Let me know if you need anymore help :)

Thanks, EpicX

iPad is Frozen

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