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Touch Bar display partly not working

I have copied and edited this post as it is the same issue that I am having.


My Macbook Pro's Touch Bar's display doesn't show the picture near the Touch ID button, and I have no idea why. There is supposed to be a Siri button at that location, but it's not there.


The touch option still works (Siri still listens when it is touched) at the black area (between the mute button, and touch ID button), but the image just disappeared one day.


It is like the light under that part of the touch bar just turned off.


Tried Restarting and resetting the SMC, but it didn't work.


Device: MBP 2018 13-inch Touch Bar

OS: macOS Catalina 10.15.4


When I screenshot the Touch Bar, the Siri button is in it:




This is my own image, which is almost exactly the same (although the laptop isn't quite as clean):


MacBook Pro 13”, macOS 10.15

Posted on Apr 19, 2020 7:59 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2020 8:09 AM

oliverpaul wrote:

I have copied and edited this post as it is the same issue that I am having.

My Macbook Pro's Touch Bar's display doesn't show the picture near the Touch ID button, and I have no idea why. There is supposed to be a Siri button at that location, but it's not there.

The touch option still works (Siri still listens when it is touched) at the black area (between the mute button, and touch ID button), but the image just disappeared one day.

It is like the light under that part of the touch bar just turned off.

Tried Restarting and resetting the SMC, but it didn't work.

Device: MBP 2018 13-inch Touch Bar
OS: macOS Catalina 10.15.4

When I screenshot the Touch Bar, the Siri button is in it:

https://discussions.apple.com/content/attachment/ffe46152-413b-424d-be0a-543f347dcc08


https://discussions.apple.com/content/attachment/e2d41988-a7c9-4ea4-a6cb-0f0d1bf8dde9


This is my own image, which is almost exactly the same (although the laptop isn't quite as clean):


https://discussions.apple.com/content/attachment/b0a973a7-76bd-4f0f-b15f-bec27157e6c7



For Touchbar


Try resetting the SMC https://support.apple.com/en-us/HT201295



if no resolve you can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

no harm here, no data loss.



If you continue to have an issue, I would suspect a hard ware issue—Take it in.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)


Similar questions

2 replies
Question marked as Top-ranking reply

Apr 19, 2020 8:09 AM in response to oliverpaul

oliverpaul wrote:

I have copied and edited this post as it is the same issue that I am having.

My Macbook Pro's Touch Bar's display doesn't show the picture near the Touch ID button, and I have no idea why. There is supposed to be a Siri button at that location, but it's not there.

The touch option still works (Siri still listens when it is touched) at the black area (between the mute button, and touch ID button), but the image just disappeared one day.

It is like the light under that part of the touch bar just turned off.

Tried Restarting and resetting the SMC, but it didn't work.

Device: MBP 2018 13-inch Touch Bar
OS: macOS Catalina 10.15.4

When I screenshot the Touch Bar, the Siri button is in it:

https://discussions.apple.com/content/attachment/ffe46152-413b-424d-be0a-543f347dcc08


https://discussions.apple.com/content/attachment/e2d41988-a7c9-4ea4-a6cb-0f0d1bf8dde9


This is my own image, which is almost exactly the same (although the laptop isn't quite as clean):


https://discussions.apple.com/content/attachment/b0a973a7-76bd-4f0f-b15f-bec27157e6c7



For Touchbar


Try resetting the SMC https://support.apple.com/en-us/HT201295



if no resolve you can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

no harm here, no data loss.



If you continue to have an issue, I would suspect a hard ware issue—Take it in.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)


Touch Bar display partly not working

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