I just purchase a iPad and is disabled

my iPad is disabled that I just purchase

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Apr 19, 2020 10:14 AM

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Question marked as Top-ranking reply

Posted on Apr 19, 2020 1:02 PM

Presumably this iPad was previously owned.


You must get the original owner to release the Activation Lock or the iPad will remain useless forever.


Turn off Activation Lock - Apple Support

7 replies

Apr 23, 2020 1:12 PM in response to sberman

It’s an optional part of the process though at the moment. You can Factory Reset a device without doing those steps though, so unless the owner reads & follows those steps on that page, the Activation Lock is still in place.


It should be a mandatory forced step to make the user switch off the “Find My” service on the device & sign out of iCloud before the full reset takes place, as 9/10 times a full reset is carried out is when selling or giving the device to someone else. Making it part of the process doesn’t make it any less secure, in fact it makes it more secure as the reset cannot be carried out without the password/AppleID being entered (even though it does ask for the pin to be entered).


If it was an actual part of the Factory reset process, then the issues that are posted on here regularly (seems to be multiple times daily at the moment) like this thread, wouldn’t exist.

Apr 23, 2020 1:40 PM in response to LotusPilot

They obviously haven’t got the balance right, else people wouldn’t be posting constantly saying they have bought an iPad that they cannot use & then if the seller refuses to remove the Activation Lock, they are then put off for life from buying anything Apple again.


Most users don’t know about the Activation Lock hence why there are so many devices out there being sold with it enabled still!


Either way there is going to be issues one way or the other which ever route is taken.

Apr 23, 2020 1:29 PM in response to MyNameIsOliverQueen

If implemented per your suggestion, you introduce a problem - whereby a full reset would be impossible unless you have a working WiFi and internet connection - making recovery from a network issue, requiring a reset, potentially unrecoverable.


Whilst perhaps, in your eyes, making the process more secure in some circumstances, the consequence would be a significantly greater number of bricked devices - and many more unhappy customers.


Apple have currently got the balance between system security and practical consideration just about right.

Apr 23, 2020 8:20 AM in response to sberman

I see this a lot & get asked about it all the time as I repair Apple devices. So many people get upset & blame Apple for this because a previous user has not signed out of iCloud &/or disabled “Find My” on the device before resetting back to factory defaults, meaning that it requires the previous owner to log in before it can be used again.


It should be part of the Factory Reset process IMHO for this information to be inputted & the services disabled before a full reset can be carried out. If it isn’t done, you are then at the mercy of the previous owner for them to actually do this for you especially if you live some distance away from them or they are not a known acquaintance to you before the transaction.

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I just purchase a iPad and is disabled

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