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Level 1

4 points

my iPhone 11 is frozen while updating

What do I do I have no access to my phone and it has been updating over 10 hours and it is frozen.

iPhone 11, iOS 13

Posted on Apr 19, 2020 1:25 PM

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Level 6

18,378 points

Posted on Apr 19, 2020 2:27 PM

If your iPhone is stuck on the Apple logo - Apple Support

Force restart iPhone - Apple Support ⬅︎ try this...

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the button.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

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1 reply

Top-ranking reply

Level 6

18,378 points

Apr 19, 2020 2:27 PM in response to mena67

If your iPhone is stuck on the Apple logo - Apple Support

Force restart iPhone - Apple Support ⬅︎ try this...

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the button.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

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my iPhone 11 is frozen while updating

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