Suspect email

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Dougschultz Author

Level 1

8 points

Suspect email

I received an Apple Support email and wanted to check it’s authenticity: cid:D1264A96-BF68-49FE-B0F7-CCD8A66C0940

Please l confirm the email before I click on the link. I don’t think the iCloud access was by me.

Thanks!

iPhone 8 Plus, iOS 13

Posted on Apr 19, 2020 5:23 PM

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Answer 1

Best reply

stedman1

Community+ 2024

Level 10

257,286 points

Apr 19, 2020 5:25 PM in response to Dougschultz

If you were not anticipating an email message from Apple in response to a query, it will be a scam.

Apple would not warn of a pending account issue, giving you a deadline to fix the issue.
Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

https://support.apple.com/en-us/HT201355

The links below have information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

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