Camera not working

Question

help_please5 Author

Level 1

10 points

Camera not working

The camera from my macbook pro isn't working in any app.

MacBook Pro 13", macOS 10.15

Posted on Apr 19, 2020 6:27 PM

Reply

Answer 1

TheLittles

Level 10

195,521 points

Apr 20, 2020 6:07 PM in response to help_please5

help_please5 Said:

"Camera not working: The camera from my macbook pro isn't working in any app."

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Relocate the Camera Plugin:

Your Camera Plugin may have been moved somehow. So, reinstall the macOS, to get it back to where it should be.

First, Create a Time Machine Backup:

Start by creating a Time Machine backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong with the reinstall. Go Here for More: Back up your Mac with Time Machine - Apple Support

Then...

Reinstall the macOS:

Nothing would be lost, it's just that sometimes changes are made to your system, and then processes and system files become manipulated, technically. When reinstalling, deleted files are reinstalled, and misplaced files are moved back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support.

IMPORTANT:

Report this to Apple:

Go Here: Feedback - macOS - Apple
Select: "Bug Report" for the "Feedback Type"
Select: "Peripheral/Device Support" for the "Feedback Area"
Proceed from there as necessary

Reply

Answer 2

TheLittles

Level 10

195,521 points

Apr 23, 2020 9:00 AM in response to help_please5

help_please_5 Said:

”Hey, I tried what you said but the camera is still not working. Do you think I should reset it completely?”

———-

Just Wait for 10.15.5:

No. Just let it sit how it is. This is a well known issue, and I am sure that the techs at Apple are looking into including a fix for this in the next released update. 🙂

So, Inform Apple of This:

The only way around this at the moment is to provide Apple feedback on this. They won't get back to you directly, but the more they hear of this issue, the more they will know what to fix and how so. Inform them of how you came across it, when it began, and how you have troubleshot it thus far.

Provide the Feedback...