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Question: How to retrieve the withdrawn amount and the purchase has not been completed

Withdrawing the purchase amount of a space in the ICLOUD, and then a notice of rejection of the card comes, and the purchase process and the amount that I withdraw are how to get it back.

iPhone 6 Plus, iOS 12

Posted on Apr 19, 2020 7:45 PM

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Apr 21, 2020 1:18 PM in response to bishoo100 In response to bishoo100

Hello bishoo100,


Thanks for using Apple Support Communities. It sounds like you’re having trouble with a purchase. I’m happy to provide some information.


To start, I suggest seeing if the payment was actually charged by Apple. You can do so by viewing your purchase history:


See your purchase history for the App Store or iTunes Store - Apple Support


If you do not see the purchase there, the charge may be an authorization:


About payment card authorization holds from the App Store or iTunes Store - Apple Support


Should you run into any billing issues, refer to the steps below:


If your payment method is declined in the App Store or iTunes Store - Apple Support


Take care.

Apr 21, 2020 1:18 PM

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Question: How to retrieve the withdrawn amount and the purchase has not been completed