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Question: Lost phone

I lost my phone and can’t recover passwords due to password being sent to the phone and I can’t recover my emails



Posted on Apr 19, 2020 11:18 PM

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Question marked as Apple recommended
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Answer:

If you lost the password and you do not remember the Apple ID password is understood, but "recover emails" is not clear at all.


  1. If your iPhone, iPad, or iPod touch is lost or stolen - Apple ...
  2. Find the serial number or IMEI on your iPhone, iPad, or iPod ... You cannot track using iMEI number. but you may need it so keep it handy




Did you enable Find My?


If you didn't turn on Find My [device] before your device was lost or stolen, it can't be used to locate your device. Change your Apple ID password. Change the passwords for other internet accounts on your device. This can include email accounts, Facebook, or Twitter etc...


Don'ts

If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.


Do's




I see my device in Find My, but it's offline


If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

  • It's powered off, the battery has run out, or more than 24 hours passed since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane. 
  • Your Find My compatible device isn't connected to a known Wi-Fi or data network. Wait a few minutes and try again.
  • You're in a country or region where we don't offer this feature. This feature might not be available in your country or region due to technical limitations or local law.


You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. Your device receives the command after you turn on your device and connect to the Internet.


If you contact your wireless service provider to report your device lost or stolen, they might deactivate your SIM card or account. This turns off service for your iPhone and you won't be able to find, play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. However, we'll help you learn how to protect your information.


Your device's last known location is available for one day. If your device is offline or can't connect to Find My [device] for more than 24 hours, you won't be able to see the last known location.

Posted on Apr 19, 2020 11:44 PM

Question marked as Apple recommended

Apr 19, 2020 11:44 PM in response to DeniseTriplett In response to DeniseTriplett

If you lost the password and you do not remember the Apple ID password is understood, but "recover emails" is not clear at all.


  1. If your iPhone, iPad, or iPod touch is lost or stolen - Apple ...
  2. Find the serial number or IMEI on your iPhone, iPad, or iPod ... You cannot track using iMEI number. but you may need it so keep it handy




Did you enable Find My?


If you didn't turn on Find My [device] before your device was lost or stolen, it can't be used to locate your device. Change your Apple ID password. Change the passwords for other internet accounts on your device. This can include email accounts, Facebook, or Twitter etc...


Don'ts

If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.


Do's




I see my device in Find My, but it's offline


If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

  • It's powered off, the battery has run out, or more than 24 hours passed since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane. 
  • Your Find My compatible device isn't connected to a known Wi-Fi or data network. Wait a few minutes and try again.
  • You're in a country or region where we don't offer this feature. This feature might not be available in your country or region due to technical limitations or local law.


You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. Your device receives the command after you turn on your device and connect to the Internet.


If you contact your wireless service provider to report your device lost or stolen, they might deactivate your SIM card or account. This turns off service for your iPhone and you won't be able to find, play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. However, we'll help you learn how to protect your information.


Your device's last known location is available for one day. If your device is offline or can't connect to Find My [device] for more than 24 hours, you won't be able to see the last known location.

Apr 19, 2020 11:44 PM

Reply Helpful

Apr 19, 2020 11:46 PM in response to DeniseTriplett In response to DeniseTriplett

If you can't access any of your devices

You can reset your Apple ID password on a friend or family member's iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app.

Use the Apple Support app

To reset your password using the Apple Support app on a friend or family member's device, the device owner will need to download the Apple Support app.

To download the Apple Support app, the device owner needs to open App Store on their iPhone, iPad, or iPod touch with iOS 12 or later, then search for Apple Support and download the app. They can also open this article on their iPhone, iPad, or iPod touch and download the Apple Support app in App Store.

Then have them hand the device to you. Any information that you enter will not be stored on the device. Open the Apple Support app and follow these steps:

  1. Tap the Get Support tab at the bottom of the screen.
  2. Scroll down and tap Apple ID.
  3. Tap Forgot Apple ID Password, then tap Get Started.
  4. Tap "A different Apple ID."
  5. Enter the Apple ID that you need to reset the password for.
  6. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.


Apr 19, 2020 11:46 PM

Reply Helpful
User profile for user: DeniseTriplett

Question: Lost phone