Question: Can not download in app store
Hello, good afternoon. I want to download an application, but I was told to pay for the application, even though the application is not paid, what should I do? Thanks.
Hello andimutiaraas,
Thank you for reaching out in Apple Support Communities. I understand you're unable to download apps under your Apple ID account.
Managing and downloading apps under your Apple ID account is important and I'd like to help.
Do you have a pending payment for an application that needs to be downloaded on your device? If not, I recommend to restart the device you're using to see if that helps resolve the issue you're experiencing.
If that doesn't help, please answer the following questions to gain a better understanding. That way I can provide you the best support:
- Which device are you currently using?
- Do you experience this behavior on both cellular data and Wi-Fi?
Kind regards.