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Question: App store (application not responding).

I cant use the app store, every time i open the app store it keep saying "Application not responding" and my MacBook pro is macOS Catalina 10.15.4 please help me!!

MacBook Pro 13", macOS 10.15

Posted on Apr 20, 2020 11:41 AM

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Apr 22, 2020 6:59 AM in response to macBook_r In response to macBook_r

Hello macBook_r,


Thank you for using Apple Support Communities!


I understand from your post that the App Store is not responding. I recommend testing the issue while your Mac is in safe mode and/or in a new user account. This will help determine the cause of the issue. The following articles have the steps you will need to test the issue in both safe mode and in a new user account: 


How to use safe mode on your Mac - Apple Support


How to test an issue in another user account on your Mac - Apple Support


Best Regards.

Apr 22, 2020 6:59 AM

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Question marked as Helpful

Apr 22, 2020 6:59 AM in response to macBook_r In response to macBook_r

Hello macBook_r,


Thank you for using Apple Support Communities!


I understand from your post that the App Store is not responding. I recommend testing the issue while your Mac is in safe mode and/or in a new user account. This will help determine the cause of the issue. The following articles have the steps you will need to test the issue in both safe mode and in a new user account: 


How to use safe mode on your Mac - Apple Support


How to test an issue in another user account on your Mac - Apple Support


Best Regards.

Apr 22, 2020 6:59 AM

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Question: App store (application not responding).