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Question: 2012 Retina MacBook Pro stuck in frustrating restart loop

Mac has SSD drive. I don't care about losing data, I just want this working. It was updated to Catalina, worked for a couple weeks and now:

  1. keeps restarting to black screen
  2. When it does boot into the sign in screen, it shows my username, I enter password, it starts loading and restarts into black screen again after halfway mark
  3. NVRAM reset per apple instructions did not help
  4. Command R does not bring up utilities mode to check the disk
  5. Created a bootable USB drive with Catalina. It loads boot options with Options key and sees the bootable usb. It starts installing Catalina and then fails after two minutes and goes back to black screen or to sign in screen.
  6. Hardware diagnostic test while holding key D fails and gives this error message: Error: 8000000000000003, Cannot load 'EFI/Drivers/TestSupport.efi' Status: 0x00000003
  7. I am able to press Command S and get into the screen where I seed a bunch of code and I can enter commands

What should I do? I want to restart Catalina somehow

MacBook Pro 15", macOS 10.15

Posted on Apr 20, 2020 11:47 AM

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Apr 20, 2020 11:55 AM in response to helpwithmacplease11 In response to helpwithmacplease11

Can you hook up your MBP to the internet via Ethernet? If so try booting with Option+⌘+R keys held down and see if you and get to Disk Utility to run First Aid or erase the disk and upgrade to the lastest system that is compatible with your Mac.


If you can get to Disk Utility this way and it indicates that the drive can't be repaired it might be failing and have to be replaced.


You can also try booting with the Option-D keys held down to start up to either Apple Hardware Test or Apple Diagnostics over the Internet.



Apr 20, 2020 11:55 AM

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Apr 20, 2020 11:57 AM in response to helpwithmacplease11 In response to helpwithmacplease11

Be sure you are connected to the Internet. You can use Wi-Fi or Ethernet but the latter is preferable. The following assumes you have a functioning Recovery HD.


Install El Capitan or Later from Scratch


If possible, back up your files.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility from the Utility Menu and click on the Continue button.
  3. When Disk Utility loads select the target drive (out-dented entry w/type and size info) from the Device list.
  4. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  5. Set the partition scheme to GUID.
  6. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  7. Click on the Apply button, then wait for the Done button to activate and click on it.
  8. Quit Disk Utility and return to the Utility Menu.
  9. Select Install OS X and click on the Continue button.


If you are unable to do the above, then do this:


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Install OS X and click on the Continue button.


Apr 20, 2020 11:57 AM

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Question: 2012 Retina MacBook Pro stuck in frustrating restart loop