Hello
I have a problem I forgot the answer to the support questions and I can't reset them because I am writing that there is no sufficient information about me? what should I do now, 2-step verification will not turn on because I want questions and I won't write the question because too many attempts; / some massacre I fell into a loop and you can't do anything ... :(
Regards
Przemek
MacBook Pro 13", macOS 10.15
See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Given that you have been told that Apple does not have sufficient information to answer your security questions, note that
Security and your Apple ID https://support.apple.com/en-us/HT201303says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
So, you are unable to answer your security questions satisfactorily, we won't be able to help you with your problem unless you have an extenuating circumstance (e.g., you have the receipt for the purchase of the pertinent device with its serial number on it or you have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts). If you think you have an extenuating circumstance, even one not mentioned above, then use the support options below to get help in solving your problem.
If pertinent, see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510).
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Given that you have been told that Apple does not have sufficient information to answer your security questions, note that
Security and your Apple ID https://support.apple.com/en-us/HT201303says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
So, you are unable to answer your security questions satisfactorily, we won't be able to help you with your problem unless you have an extenuating circumstance (e.g., you have the receipt for the purchase of the pertinent device with its serial number on it or you have a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts). If you think you have an extenuating circumstance, even one not mentioned above, then use the support options below to get help in solving your problem.
If pertinent, see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510).
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
Reset Security Questions
Contact Apple for help with Apple ID account security
If you forgot the answers to your Apple ID security questions - Apple Support
You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.
Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.
You are very welcome. I hope that doesn't happed to you. Normally you would have been sent to an Apple Store. Be safe.
Isn't it like that, as Apple writes, "Too many incorrect verification attempts You have made too many attempts to answer your security questions. You can try again later." it is actually a temporary lock and I can try to reset my questions after some time, the question only after which?
I do not understand the answer, You tell me that by entering wrong only support questions a few times, but knowing the apple id, knowing the password, where Apple id is also my e-mail for many years, apple is unable to help me reset this questions? Only password was for me the most important thing. I bought new mac 5 days ago and for the first time in my life created mac id and I did not write down the answer (i want it short so i created one word witch number in 3 questions) and now I have a problem with this? This system is a failure! don't you think?
I hope that this is only a time block and that I will be able to reset these questions in some time or i change them to dual authorization at all.
I said we won't be able to help you. We, for the most part, are Apple users like you helping other Apple users. But, maybe Apple will help you. See what I said about extenuating circumstances above.
oki thx i will contact the support, but for else who have this i read on some internet sites that the lock time ( for entering wrong support questions) is an 8 hours.
We don't have enough information to reset your security questions.? help?
