Apple Event: May 7th at 7 am PT
My child downloaded an app called "VIP MAGIC SMULE". As far as knew this app was always free, yet now it has changed to a monthly subscription for $21.76 and they already charged my card. Please, would you tell me how to get a refund and cancel the subscription, cause I can't find it in the subscriptions list under my account?
Thank you, stay safe and well.
iPad Pro 10.5-inch, Wi-Fi, Cellular
That's a scam. Fake email. Apple only sends emails from addresses ending in apple.com and will never send attachments in the email.
You can't find the puported subscription, because it never happened.
Its a fake email trying to get you to provide them with your account derails.
If you clicked the link in the email, and provided your apple id and password in whatever website opened your account is now compromised. Change your password.
See here: Identify legitimate emails from the App Store or iTunes Store - Apple Support
and here: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
That's a scam. Fake email. Apple only sends emails from addresses ending in apple.com and will never send attachments in the email.
You can't find the puported subscription, because it never happened.
Its a fake email trying to get you to provide them with your account derails.
If you clicked the link in the email, and provided your apple id and password in whatever website opened your account is now compromised. Change your password.
See here: Identify legitimate emails from the App Store or iTunes Store - Apple Support
and here: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Are you using Family Sharing?
If so, and your Child started the subscription, the subscription would be in his account not yours. Look for it on a device that is logged in to his account.
See here: See or cancel your subscriptions - Apple Support
Once you find it and can cancel it, contact iTunes Support for a refund: iTunes Store - Contact Us - Official Apple Support
It's my account as he was using my I pad, so it should be under my subscriptions but I don't see it. I still receive emails from Apple Pay with invoices from this email: siew-4sdady7cs7hjqbztanafs3muymbdiso0na44m@mkencrutakaebrao.com ?
Is this a scam? cause it looks weird? they have an invoice in the attached file in Word! and now they're sending me another purchase I didn't even do with "Retouch Me: Body & Face Editor" What is this. What do you recommend?
Thank you.
Thank you Phil0124, that's what I thought and I didn't open the link they sent cause it looks very fake. But I have changed my password anyway to be more secure. I wanted to share this for others to not fall into this SCAM!!
Again thank you, stay safe and healthy.
Cancel subscription
